 | What is your staff-to-resident ratio? |
| We have 89 Apartments and a staff of over 25 employees that work each day. |
| Do you check on your residents? |
| Yes, residents are monitored based on the care plan devised by our nurse, in coordination with the resident doctor and family. At the minimum, residents are checked three times a day, usually during meals. |
| Do residents bring their own linens? Wash their own? |
| Linen service is included in the monthly fee and is provided every week. This service can occur more frequently if needed. Residents are permitted to bring their own personal sheets and towels. There is a small fee for laundering of personal linen. However, residents may wash their personal items free of charge in our Resident Laundry Room. |
| Are we able to cater to special diets? |
| Yes, special diets can be provided on a regular or as needed basis. |
| Do residents have to take three meals a day? Are residents assigned seating? |
| All meals are included in the monthly fee; breakfast, lunch, and dinner everyday. Residents are not required to eat all three meals. The seating is not assigned, but residents choose to sit in particular seats - so, residents assign themselves. Room Service is also available. |
| How long does it take till a studio, one bedroom, two bedroom opens up? |
| We have about one vacancy a month on average. Some months more, some months none. Two-bedroom apartments open up less frequently, due to the fact we only have 11, as opposed to 43 one-bedrooms and 35 studios. |
| Do we have a community fee or lease? |
| There is no Community Fee, nor lease. Our apartments are rented on a month-to-month basis only. |
| Could we move to a larger apartment later on? |
| Yes, all residents residing within the community have first choice of vacancy. |
| Could we come any time to visit or stay for a meal? |
| Yes, visitors are welcome anytime. If you would like to stay for a meal, please make reservations through our Front Desk. If you would like to stay overnight, please contact the Front Desk and we will provide a rollaway bed at no charge. |
| Do we order or pick up medications? |
| Medication refills can be ordered by our staff. New medications can be ordered by our staff with a prescription. We will order medication through your pharmacy of choice. If the pharmacy does not deliver or mail-out, we can pick up the medication for a fee. |
| Where does the transportation go? |
| We travel as far north as Burlingame and as far south as Palo Alto, covering hospitals, clinics, doctors' offices and shopping centers. Residents are transported in our 15 passenger, wheelchair accessible, shuttle or Lincoln Town Car. |
